Real humans, real replies.

One inbox handles everything — account questions, billing, privacy and data requests, partnerships, press. Email support@logofactory.ai from the address on your account and we'll be in touch.

What we can help with

• Support & troubleshooting — generation failures, missing files, anything that should work and doesn't.
• Billing — refunds, receipts, switching addresses, accidental purchases. See our refund policy in the Terms.
• Privacy & data requests — access, correction, deletion, export, or opting out of any of the processing described in our Privacy Policy. Email from the address on your account so we can verify you.
• Security disclosures — if you've found a vulnerability, please email us before disclosing publicly so we can patch it.
• Partnerships, press & everything else — same address, just say what you're writing about in the subject line.

Response times

We aim to respond to every email within one business day. Privacy and data-rights requests are handled within the timeframes required by the applicable law (typically 30 or 45 days, with one possible extension), as described in the Privacy Policy.

What to include

A few details help us reply faster:

• Your account email (so we can find your records).
• The project name or URL, if your message is about a specific logo.
• For billing questions, the date and amount of the charge.
• For bugs: a screenshot or short description of what you expected vs. what happened.