We use PostHog as our analytics processor to understand how people find and use LogoFactory, how reliable it is, and what AI costs. In your browser, PostHog records page views, clicks, the page that referred you, campaign parameters in links (such as utm_source), your browser, device type, and screen size, performance measurements, and error reports. Our servers also record product events such as sign-ins, logo generations, and purchases.
PostHog stores an identifier in a cookie and in your browser's local storage so it can connect visits from the same browser. When you sign in, we link that identifier to a pseudonymous account reference, never your email address.
PostHog estimates your approximate location, such as country and city, from your IP address. It then discards the IP address and doesn't store it.
Session replay records how pages look and respond while you use them, so we can find and fix confusing or broken screens. Everything you type into forms is masked in your browser before anything is sent, and we also hide uploaded images, generated logos, and company names. We don't record admin, checkout, billing, or account settings pages.
If you're in the EU, EEA, UK, or Switzerland, we ask before setting analytics cookies. Anyone can change their choice at any time with Privacy choices at the bottom of the site. If you reject, we remember that choice on your device and count your visit without analytics cookies and without linking it to your other visits. We also honor Do Not Track browser settings.
Deleting your account also deletes your PostHog profile, including the events linked to it and the earlier anonymous visits merged into it.
AI text sharing is on by default. We send limited amounts of AI request and response text to PostHog to investigate quality and failures. Automatic filtering removes recognized sensitive details, but can miss information you supplied. We exclude images, files, private URLs, credentials, hidden reasoning, and raw tool data. Turn off AI text sharing in Account to stop sharing text from future requests. Usage, cost, and reliability tracking continues.
PostHog keeps this AI text for 30 days. Usage event details follow the project's configured retention period and may remain longer. Turning sharing off doesn't immediately erase text already collected. Account deletion stops future account-linked tracking and requests deletion from providers. Those requests are tracked until resolved.
